What countries or regions do you ship to?
We ship worldwide. There may be particular locations that we might require additional information to ship to. This is a rare case but if this happens, we will get in touch with you ASAP.
What shipping methods do you offer?
Pursue cooperates with DHL, TNT,FEDEX and ARMAREX. Which carrier we would use for your order will be depending on your location and the season.We always keep eyes on the delivery time of shipping companies in different seasons.
How can I know the estimate delivery date?
Currently the total delivery time includes processing time and shipping time.
Processing time: The time it takes to prepare your order to ship from our warehouse. The order will be shipped within 7 days.
Shipping time: The time for your order to travel from our warehouse to your destination is about 5-7 days.
How to calculate shipping costs?
We charge a flat shipping price 20 USD,at which you could order many pieces.
Do I need to pay duty or import tax?
There will never be any extra cost after you successfully pay for your order.Sometimes as the recipient,you may be contacted by customs to help with customs declaration or provide the transaction proof. Please just contact us should you have a trouble or query in the shipping process.
Do you ship to my home address or I need go somewhere to pick it up?
We deliver orders to home directly. So please provide the correct shipping address where you want the parcel to be delivered.
After placing your order, you can always check the order status on our site. Once it is shipped, you will get a confirmation email including the track. All of our express companies are reputable with excellent service.
Do I need to make some efforts so that I can get my order earlier?
Surely! It definitely helps you to receive your order earlier. Please contact the shipping company and provide your the track to find out more information.
Why was my order shipped separately?
We will send your order as soon as possible to ensure you get the order earlier. So your order might be shipped separately from our different warehouses based on stock availability.
Or when your products exceeds a certain quantity, we may ship them separately to ensure that the parcels could go through customs more efficiently.
Why is my tracking number not working?
If it happens, there might be two reasons:
1.When we ship packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (3-7 days) to see any activity once it has shipped out from our end.We suggest you wait few days more.
2.Or you will need to get the destination tracking number for some shipping methods. You can get the new tracking number when you track at the link sent to you in the confirmation email. If you still cannot find the updated tracking number, please contact us. We are willing to assist you on this issue.
Why hasn't my package status updated for several days?
Sometimes it takes several days for the tracking information to be updated. If your shipment is from our international warehouses, it is in transit or clearing customs and the information will not be updated until it reaches the next shipping station,which may need 3-7 days).
Sometimes the shipping company has not updated the package information. We suggest you wait few more days or contact us for assistance.