How do I return or exchange an item?
We gladly accept returns within 30 days of receipt for most items in original conditions.For more details,please just check our Return Policy.
How do I return an item?
We are sorry that the item doesn't fit the way you want. You can definitely exchange it for a different size within 30 days of your item arrival.
After sending out the items back to our warehouse, please provide a return proof to us. Then we will prepare the new order as soon as possible.
Who is responsible for return postage?
We are responsible for the return shipping cost on the condition that there is any defect on the items or a wrong product was shipped.
Customers are responsible for the return cost while they just don't want it.
It is a fair solution.
How long does it take for my refund or exchange?
We will initiate the next process for you within 24 hours after receiving the returned package. Once your return/exchange has been processed we will email you a confirmation. We will process the next step for you in advance if you can provide us with the tracking number or return receipt for checking.
If you paid for the order with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal , depending on the bank processing time.
If you paid the order in other payment way, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.