Is there a limit or a minimum to how much I can buy?
Absolutely no limit. You can order as much as you like - any number of items at any price at any time.
Can I add something else to my order?
Definitely! Just go ahead and place a new order then email us the new order number at contact us. Then we will combine your two orders you have made and refund the shipping difference to you.
Can I change my order information once I paid?
Yes, you can always contact us to change your order information before it will be shipped. We will get back to you within 24 hours on working days.
Can I cancel my order?
Yes, you can cancel your order if it has not been shipped.
Once your order is shipped, it can no longer be cancelled. Please refer to our return policy for more information. Thank you for understanding.
Why my order still not shipped?
Usually it takes about 5-7 days to prepare for your order since a perfect product needs a reasonable preparing period.
Please be assured that once your order is completed, we will arrange the shipment immediately and send you a confirmation email including the track. If you don't receive the email till the estimated shipping date, please contact us.
How do I know that my order has been shipped?
Once your order is shipped, you will get a confirmation email including the tracking number automatically. That's how convenient it is! So just sit back, relax until you get your orders on hand!
You can also check order status information in My Account. Sign in and click on ORDERS, the order status would be displayed here.
How can I check my order status?
You can check your order status in My Account. Sign in and click ORDERS. The order status would be displayed here.